Refund & Cancellation Policy

1. Subscription model

• One-time payment. A subscription is a single, non-recurring payment.
• Time-limited access. Each payment grants access for 12 months from the date of payment.
• No automatic renewal. Access automatically expires at the end of the access term. No further charges occur unless you choose to make a fresh purchase.
• No cancellation needed. Because the payment is one-time and there is no auto-renewal, there is nothing to cancel during the access term.

2. Refund window

You may request a full refund of the subscription fee within 7 calendar days from the date of payment, for any reason. After 7 days, the subscription is non-refundable, except in the limited circumstances described in Section 4 below.

3. How to request a refund

To request a refund, email us at support@prepdr.in from the email address registered with your PrepDr account, and include:

• The payment reference — the UPI transaction ID or bank reference number shown in your UPI app or bank statement.
• The date of payment.
• A short note about the reason (optional but helps us improve).

We will acknowledge your request within 2 business days and confirm the refund decision within 5 business days. Approved refunds are issued in full to the account you paid from. Once we initiate the refund, funds typically reach your account within 5–7 business days, although your bank may take additional time.

4. Refunds outside the 7-day window

After the 7-day window, the subscription is generally non-refundable. We will consider a refund on a case-by-case basis only in the following limited situations:

• A technical issue on our side prevented you from accessing the Service for 7 or more consecutive days, and we were unable to resolve it.
• You were charged in error or charged more than once for the same access period.
• The Service was discontinued during your access term (in which case we will refund a pro-rated amount for the unused portion).

Abuse guard. Refund requests within the 7-day window may be declined or partially refunded where usage patterns indicate misuse of the refund window — for example, automated or bulk downloading of content, sharing of account credentials, or scraping. We log basic usage signals (pages opened, sub-parts viewed, search activity) and may reference these signals when evaluating a refund request.

5. Chargebacks and disputes

If you have a problem with a payment, please contact us first. Initiating a chargeback through your bank without first giving us a chance to help may delay resolution and may result in suspension of your account while the dispute is investigated. We are committed to resolving genuine issues quickly and fairly.

6. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the current version. Any change to the refund window or eligibility will apply only to purchases made after the change takes effect.

7. Contact

For any refund or billing question, email us at support@prepdr.in or visit our Contact page.